Two things determine whether an acupuncture claim gets paid and stays paid: whether the documentation supports the codes billed, and whether the claim itself gets built, submitted, tracked, and followed up on correctly. Most practices are exposed on both. Notes are thin on medical necessity and contact time. Claims get created by hand, submitted into a black box, and followed up on only when a payment doesn't show up, if anyone notices at all.
NoTyme was built to close both gaps in one connected system, rather than two separate ones that don't talk to each other.
NoTyme is a practice-management, documentation, and revenue-cycle platform built specifically for insurance-billing acupuncture practices. It runs the administrative side of the practice end to end, from booking the visit through documenting it, building and submitting the claim, posting the payment, and handling whatever follow-up a denial or an unpaid balance needs.
Documentation you can stand behind. Every visit is documented through a structured clinical workflow and reviewed by you before anything is finalized. The record covers medical necessity, the treatment performed, and the patient's response, the language a payer actually looks for.
The front desk, in the same system. The calendar, appointment reminders, return-visit recall, a waitlist, and lobby self check-in run alongside the clinical and billing side, not in a separate scheduler. Patient self-booking and a patient portal are there when you want them, each off until you turn it on.
Claims built from what you signed, not re-typed. Once you review and sign a visit, the insurance claim is created automatically from that record. No separate billing system, no re-entering codes by hand.
Claim status you can actually see. Every claim is tracked from creation through acknowledgment and payment. If a claim gets rejected, denied, or simply never answered, it surfaces in a queue instead of disappearing.
Payments posted, shortfalls caught. When a payer responds, what they actually paid and adjusted is posted against the visit. Underpayments, denials, and claims that never got a response are flagged automatically. For a denial, NoTyme drafts a reconsideration letter with the visit documentation attached for you to review and send, and every appeal and write-off is tracked to a real resolution, not just marked "handled."
The rest of the practice's revenue, in one place. Cash visits, prepaid visit packages, herbal dispensary sales, what a patient owes after insurance pays its share, and every payment collected are tracked alongside the insurance side, not in a separate spreadsheet.
An herbal dispensary, if you want one. Offer your patients the formulas, patents, and granules you recommend, and take payment straight into your own account. Orders and sales run through the same record as everything else, so herb revenue isn't a separate system to reconcile.
New patients, handled before they arrive. A new patient can complete their intake, history, and required consents online before their first visit, with nothing landing on the chart until staff reviews it.
Your team, with the right access. Front-desk and billing staff can be added with their own logins and their own restricted access, separate from clinical content and financial reporting, with every action tied to the person who took it.
A presence that brings patients in. Getting started includes a practice website, a Google Business Profile, and analytics, set up during onboarding. Online booking and post-visit review requests feed the same system, so the work that fills the schedule connects to the documentation and billing behind it.
A record that's actually protected. Patient data is encrypted, every access is logged, and every subscriber operates under a signed Business Associate Agreement.
Prepayment review. A payer flags a provider's claims and holds them pending documentation. Payment stops until the records satisfy them.
Postpayment review and recoupment. A payer pulls a sample of already-paid claims and asks the documentation to support what was billed. Where the record does not establish contact time or medical necessity, the claim is treated as unsupported and the payment is demanded back.
Extrapolation. A payer does not stop at the claims it sampled. It applies the error rate found in the sample across the entire population of claims for the audit period. A practice running two thousand visits a year faces a demand sized to two thousand visits, not to the thirty that were reviewed.
Payer-specific rules. Coverage conditions, visit limits, and modality requirements differ by payer and change without much notice. Documentation that satisfies one does not automatically satisfy another.
NoTyme stores full patient records, not just billing data, so a patient's history, documentation, claims, and balance all stay attached to one chart.
That means we hold Protected Health Information, and we hold it as your business associate under a signed BAA. Patient data is encrypted at rest, access is logged, and identifying information is never sent to the outside service that helps generate your documentation and draft appeal arguments.
Licensed acupuncturists billing commercial insurance, with self-pay supported alongside it, plus workers' compensation and auto-injury coverage where it is validated for your state, currently California, New York, and Florida workers' compensation and New York no-fault auto. If you're a high-volume practice, solo or with multiple providers, managing your own billing, or working with a billing service that could use a system built for this specialty, NoTyme was built for your practice.
If you work with acupuncturists as a billing consultant, educator, association, or content creator, the NoTyme affiliate program pays 20% of gross revenue on every referral, recurring for as long as they remain a subscriber. There is no cap on earnings and no limit on referrals. Applications are reviewed manually.